Refund and exchange claims will only be accepted within 15 days after the customer receives an order

Poor Quality or Damaged:

If you receive a product that is damaged, defective, or of poor quality. Email us to explain the issue and send a photo of the issue.

Note: We are not responsible for items damaged in shipping. For example, a shoe box is damaged in shipping.

Wrong Product Shipped:

If you received the wrong product in your order. Email us your order number, a photo of what was ordered, and a photo of the product that was received. 

Design Issue:

If the printed design differs substantially from the artwork, pls email us a photo showing the issue.

Sizing Issues: (Exchange Only)

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your reference. In the rare event that a customer is unhappy with the fit of their shoes or their clothing, We offer a one-time free size exchange for shoes and clothing. 

We will not refund if the package is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.

We cannot ship to the following countries:
Saint Kitts and Nevis; Antigua and Barbuda (member of the Commonwealth of Nations); Toroke; French Polynesia Western Sahara; Palestine; India; Macedonia; Montenegro; Eritrea; Congo (Kinshasa) Svalbard (Norway); Tokelau; Zanzibar (Tanzania); Bouvet Island (Norway) British Indian Ocean Territory; French Southern and Antarctic Territories; Heard Island and McDonald Islands (Australia) Åland Islands; Saint Barthelemy (France)

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@gamersoutlet.eu

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@gamersoutlet.eu.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@gamersoutlet.eu for questions related to refunds and returns.